Yes, we offer refunds, returns, or exchanges in accordance with our return policy. Items must be unopened, unused, and in their original packaging. Once we receive the item, our team will inspect the product before approving the refund, return, or exchange. All products are also checked before they are dispatched.

If you receive damaged items inside the box, please contact us at hellonomihaus@gmail.com within 30 days of receiving your order and include photos of the damaged product(s). Please note that damage to the outer shipping box alone is not considered, as it does not affect the quality of the products inside.

If any items are missing from your order, please contact our customer support as soon as possible. Provide your order number and details of the missing items, and we’ll investigate and make sure you receive everything you purchased

At the moment, we operate online only and don’t have a physical store.

Unfortunately, we’re unable to offer order pick-ups at this time. Our products are stored and dispatched from a warehouse that isn’t open to the public.

Yes, absolutely. We offer free standard shipping when your order meets the minimum spend requirement of $50.

No, we currently do not offer worldwide delivery. At the moment, we only ship within Australia.

If you experience an allergic reaction, please stop using the product immediately. As everyone’s skin is different, we recommend checking the ingredients and doing a patch test before using any new skincare product.